From start to finish Prime Jeweler took excellent care of me. Nicole was wonderful and attentive to all of my questions and concerns. I would order from them again in a heartbeat. My Vatche ring is just beautiful and I can't stop looking at it. Thank you Prime Jeweler!!
Yesterday, we got engaged! I am overwhelmed at how beautiful the ring turned out. Thank you! We were so impressed by the exemplary customer service you provided and how quickly the ring arrived after ordering. Here are a couple of pictures: A.W.
Danhov CE153 in 14K White Gold with a 1.6 Carat Forever One Moissanite
Phenomenal customer service! I am overwhelmed at how beautiful my Danhov ring from Prime Jewelers is. We had several questions about the ring, center stone, shipping process, etc. and Nicole was quick to respond each time. She even sent us pictures of the setting when we asked! I will definitely be a returning customer. Here are some photos of the proposal!
Danhov TE116-PR in 14K White Gold
I had been on the hunt for feather pendants that were dainty but sparkly. It was important that they also had presence when worn as they are to represent family members that had passed. Everything I found was either huge, over the top in design or fell flat on sparkle.
I found these KC Designs feather pendants online and always kept coming back to them. I asked customer service questions on several occasions and was always greeted quickly and my questions were thoroughly answered.
I just received them and let me just say they are just what I was hoping for! Actually even better than expected.
Thank you so much for my pieces. They have a lot of meaning to me and I will wear them proudly.
I hate going shopping, but that is the only way to get quick service. Purchasing an engagement ring at Prime Jeweler was like going to an actual retail store without the hassle of a sales person in your face making you feel really nervous. So don't be shy to ask question over phone or email, the staff is very courteous and there to assist. The communication with staff was excellent and they were always prompt to answer any of my questions by phone and email. They helped me every step of the way making sure I had the right ring (I got a Valina ring which looks better than pictured) and gave great advice on which diamond to put on it. Thank you!
Well here's how my situation was... my girlfriend picked out the ring she wanted in a jewelry place in the mall around a year ago and she fell in love with it. I went back there later to see the price and with the diamond it was around $4000. I told them I was just thinking right now and would come back but I never did. I started to research the model of the ring online and I found Prime Jeweler. The ring she wanted was half the price with the diamond. I was very skeptical because this was a very large purchase to make online and I really didn't want to lose my money. I eventually got the courage to order the ring and they said it wouldn't get done for about a month because they had to make the ring and set the diamond. After about 3 weeks I received the ring and it was one of the best ones I've ever seen made. I was so amazed about the price of the ring and the quality of it that I couldn't wait to propose. I thought I took a gamble with Prime Jeweler but now I know it was a for sure win for me. If you are in the shoes that I was in at the beginning of this process I wouldn't even bother looking any further. I would definitely use Prime Jeweler again and I highly recommend it to anyone who wants to save some money.
P.s. A month after I got the ring I proposed to my girlfriend and she said "Yes". Thank you Prime Jeweler for making my proposal even more special to her.
We ordered my wedding ring from Prime Jewler and as I am based in the UK this had to be done completley via email and the website. They were very helpful and I felt that my transaction was very safe and secure. I was updated on the progress of my delivery and the ring was perfect when it arrived. It did get stopped by customs and we had to pay the british tax on it but we had anticipated that anyway.
I purchased a stunning Danhov engagement ring and a round GIA Certified Diamond from Prime Jeweler. The ring and diamond are beautiful! They answered my questions promptly and the ring arrived when it was expected. Overall a great experience. I highly recommend them.
To make a long story short, that's probably THE BEST ONLINE SHOPPING EXPERIENCE you can dream of. The personnel is very careful and patient. They are always here to help you and answer your numerous questions.
Thank you guys! It was a real pleasure! I will highly recommend your services and will definitely come again.
P.S. As for the rings, they are freaking gorgeous! Can't take our eyes of them.
P.P.S. That's my first review ever by the way, so you can imagine how grateful I am :)
I purchased a Beverley K wedding band from Prime Jeweler and received exceptional customer service and a beautiful, customized wedding band. I was looking for a very close match to my engagement ring, and they patiently and promptly answered my MANY emails. They provided me with options for creating a closer match. The ring was shipped securely -- only me or my fiance could sign for it -- and it was packaged nicely upon arrival. I highly recommended their services and would buy from them again.
WWW.PRIMEJEWELER.COM IS #1
First of all, the ENGAGEMENT RING is PERFECT! I purchased the Danhov Per Lei Heart Shape Halo Single Shank Engagement Ring because I saw it on the knot.com and brides.com. PRIMEJEWELER.COM and only a few other online jewelers carried this setting. Hands down when it comes to EXCELLENT service you only want to go to PRIME JEWELER! They not only had the BEST price but Nicole helped take away the stress of my procrastination and skepticism of making such a large personal purchase online. I placed a ring order on August 5 giving them a smaller window then the 2-3 availabilty because of a trip I am taking for the proposal but they contacted Danhov immediately and got my ring to me 4 days before the time I needed it. I really cannot give enough higher praise about their CUSTOMER SERVICE. I even feel I became a nuisance at times by email, but they always responded promptly with professionalism and courtesy! THANK YOU for everything :)
Advice to all - USE THESE GUYS.....
I had such a fantastic experience with prime jeweler, I don't even know where to start. Obviously it was very nerve racking to make such a large purchase online, but the whole experience could not have been any easier.
Customer service was second to none, not to mention the outstanding good value against what is being charged by local jewelers; Nicole was an absolute pleasure to deal with. The ring arrived 1 week ahead of schedule, and looks stunning. Even better than I imagined. The box provided was very elegant, and everything was just so much better than I could ever have dreamed. GIA certificate included in the delivery too. Amazing.
I would definitely buy from her again. In fact, I probably wouldn't buy from anybody else..... Thanks Nicole. I quite truthfully couldn't be happier. :)
I have been working with Nicole for the past 2 weeks just trying to decide on a wedding band and she is absolutely AMAZING!! She is super professional and very patience!
Thank you for being a pleasure to shop with. I recieved the stunning Jude Frances Earring Charms just two days after I ordered them. Great customer service. Fast reliable shipping. Thank you Prime Jeweler. I'll be back!
I recently purchased the Danhov Abbraccio Round Engagement ring and the matching wedding band. I also purchased a diamond through prime jeweler. The rings came with the diamond mounted. They are stunning and I couldn't be happier with the purchase! The service was excellent and all questions were quickly answered! I highly recommend them!
I had a GREAT experience with Prime Jeweler, I purchased a Sholdt Engagement Ring and the matching Wedding Band. I received the rings and they look perfect! Nice boxes too, by the way! Thanks again for all the help, I think she will be very happy!
I fell in love with the jewelry by Borgioni and searched the web frantically to find where i could buy some pieces. I was lucky to have stumbled upon Primer Jeweler. Not only did they offer a great selection (it was so difficult deciding as they were all so yummy), but they accomodated me beautifully as i live in Europe. It was so hassle free and easy making the order and i received the item in no time at all. Nicole helped me step by step with the order and was so helpful and professional, she made it effortless for me. Thanks a million Nicole! i received my gorgeous piece and am so happy with it. I will definately be buying from this wonderful website again.
Roula Metaxa (Switzerland)
I had a great experience purchasing an engagement ring from Prime Jeweler over the summer. I'm a guy in my mid-twenties who spent the better part of a month searching for rings and diamonds all over the web. I eventually became attached to a specific Sholdt setting (one of the Fremonts). None of the jewelers in my city (Philly) advertised that they carried Sholdt, so I decided on an internet purchase. Prime Jeweler had the lowest prices (I think the platinum setting I purchased was closer to 18k in price) on a huge range from this designer.
My process was complicated by the fact that I had decided to buy a diamond from another online retailer. Nicole, the contact I had with Prime Jeweler, was a great help in choosing a ring material and size. She contacted the designer to find out the alloy of the 18k version of the setting I was interested in (fiance has a reaction to nickel). She advised me to aim large for ring size, as it is easier to size down than up. She also helped me coordinate getting my diamond from the other retailer to the designer, and magically the ring appeared shortly after my order (I don't remember the exact time frame, but it was significantly faster than that listed).
The setting was beautiful and looked great with the 2/3 carat diamond set in it. I did guess too large on the band size . But, one of the reasons I bought from Prime Jeweler is that they and the designer offered a free resize (good for my surprise proposal to my non-ring wearing girlfriend). The fiance and I went to a brick and mortar, got her finger sized, and sent the ring insured back to the designer. The shipping (to Seattle), resize, and ship back took maybe a week total. Awesome.
My fiance loves the ring, and gets compliments all the time.My fiance loves the ring, and gets compliments all the time.
Oh, in regards to credit card vs paypal business-
I used a credit card. It worked fine (charge was temporarily frozen, but was credit card company's fault not Prime's).
Nicole is great. Friendly and helpful by both phone and email.
Their prices are low.
Great place to get a Sholdt ring.
I am a lover of South Sea Pearls and when I came across earrings from the designer, Atelier Marisa, I just fell in love and ordered 2 pair. When I received them, I couldn't get over how beautiful they were and the grade of pearl used was exceptional!! I thought.....hmmmm....WOW...I have never seen such magnificent south sea pearls and called Nicole at Prime Jewelers to make her absolutely crazy in the possibility in having a 24" custom strand made by Marisa (with a custom length and custom diamond clasp). After all, I owned 5 strands......but nothing of the quality of the earrings. So I decided perhaps I would ask if I could have this quality of pearl made into a necklace.I was amazed at the kindness and patience of Nicole having to deal with my every detail. Every email and phone call (sometimes enough to make anyone turn to valium). From the size of the pearl, to the length, to the clasp (don't get me started on the clasp).......was returned immediately and (believe it or not...I couldn't believe it)....nothing was a problem for her. If anyone was going to go crazy, it would have been Nicole.....but NO......nothing was a problem for her and I have to be honest when I tell everyone, that it was one of the best experiences I have ever had buying a very expensive necklace......and custom to every detail. Nicole even contacted the Marisa (the designer) so many times on my behalf that I just couldn't get over the kindess they both showed me.
When this magnificent necklace arrived at my door......it was my Birthday, Christmas and New Years all at once.
Thank you so much and please thank Marisa for the most extraordinary strand. It is spectacular and I just am speechless!!!!!!!
Oh boy....you (Nicole) and Marisa are going to heaven for this one. I would write "I love it...it exceeded my expectations" a thousand times on a chalkboard ~~ but I don't have one (haha)....so I will just think it. It looks amazing with my jeans & T-shirt and can't wait to really wear it out!!
I would have never thought in a million years that someone I found over the internet would work with the designer personally and myself to create the most extraordinary 24" strand of pearls.
I can't begin to tell you how highly I recommend Nicole and Prime Jewelers (whether it be earrings or a very expensive strand of pearls, or any other purchase of fine, fine jewelry). Whatever you need, they can do it. I have dealt with many, many jewelers all over the world, and must be honest when I say that dealing with Nicole, Prime Jewelers was the best experience I have ever had!!!!!!
I will most definitely be back.!!!!! E.W, Montvale, NJ
I recently purchased a Beverley K engagement ring from Prime Jeweler. My fiancé loved the ring! Prime Jeweler was great at answering my emails, quick to pick up a phone if I called and deliverly was as expected. I plan on coming back for the coordinating wedding band. We did experience a bit of a snafu when I attempted to pay the balance in that they could not get my Visa to go through and I had to go to their PayPal account, with the same Visa Card, and pay that way. Only a minor hassle but worth mentioning if you are not into that kind of payment service as I am not. I would certianly recommend Prime Jeweler to anyone!
I recently purchased an engagement ring from Prime Jeweler and was very impressed with both customer serive and attention to detail of my order. A question never went un-answered and were always friendly. I will definitely be making future purchases from them!
I had a great experience purchasing a Danhov Engagement Ring from Prime Jeweler. After doing some research, I found they offered excellent value for the money. I received the rings in the 3 weeks promised and they kept me updated every step of the way. They were a pleasure to work with and the ring is beautiful. Many Thanks!
I recently purchased a Beverley K floral engagement ring from Prime Jeweler. My fiancé loved the ring! I found Prime Jeweler to be quick to answer my emails and totally reliable. I plan on coming back for the coordinating wedding band. I would highly recommend Prime Jeweler to anyone!
My experience with Prime Jeweler was wonderful!! Nicole was my personal shopper assistant and she went out of her way to help me. She was professional, courteous and considerate. She returned all calls immediately and my items were shipped quickly. I felt very secure and comfortable working with her and her company. Often I hesitate to purchase high end items online, but I felt very good about working with Prime Jeweler and highly recommend them. I bought a beautiful Borgioni bracelet from them with tahitian black pearls and a black gold sapphire encrusted Buddha head. I love it!!! I also searched pricing beore purchasing from them and found theirs to be very reasonable. Thanks again, wish I had more money to burn!!!
AS- Long Island, NY