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Service

Placing your order:
When your order is ready to ship we will email you a tracking number letting you know when it will arrive
If you order an engagement ring and a center stone your ring will come with the center stone set
Do you want to send us a center stone to set in your ring? We will email you a pre-paid Fedex shipping label to send us your stone.
All rings come in an elegant Prime Jeweler ring box. All Danhov rings come in an elegant Danhov Box.
All rings come with a manufacturer's warranty
All items come with an appraisal
We do not charge sales tax
Engraving is free of charge

world.png Shipping
We're proud to offer FREE FedEx® shipping on every order.
In stock items will be processed, packaged and shipped within one business day. All items are fully insured when shipped.All orders will be shipped and delivered via one of the following carriers and methods:
FREE FedEx 2Day® - All Shipments in the US and Canada 
FREE USPS Priority Mail® - APO / FPO Shipments 
FREE FedEx International Priority® - All international shipments*

*International Customers, there may be customs or import fees on international orders.    
Need items faster? In the event that you need your order to arrive faster than what we have indicated please let us know. Many items can be expedited with a rush order free of charge. Contact Customer Service at 800-839-6207 to find out if your order can be expedited.

pencil.pngSignature Requirements for Delivery
For orders over $1,000 a signature will be required for delivery. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery. Call Customer Service 800-839-6207 and we will arrange this for you. If you would like to arrange delivery to a FedEx® location call Customer Service at 800-839-6207.
 
star.pngDiamonds and Gemstones
Select any one of our diamonds or gemstones and it will be mounted free of charge into the setting of your choice. If you would like to use your own diamond, purchase our setting and we will email you instructions for shipping your stone to us. We will also set your diamond free of charge. Any of our rings can also be set with a Cubic Zirconia free of charge.

Conflict free diamonds: Prime Jeweler is committed to ensuring that the highest ethical standards are observed when sourcing our diamonds. We support the Kimberley process, which is an International process to track and certify diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports. For more information on this, please visit DiamondFacts.org

 refresh.pngReturn Policy
Our return policy varies by designer, please read below:
  • Diamonds and Gemstones: Returns accepted within 30 days after you receive your order.
  • Beverley K: Returns are not accepted. We offer a free one time resizing on Beverley K Rings.
  • Charles and Colvard Forever One Moissanite Stones and Jewelry: Returns are accepted within 30 days after you receive your order.
  • Danhov: For Danhov Rings under $4000 returns are accepted within 30 days after you receive your order. For Danhov Rings over $4000 returns are accepted within 30 days after you receive your order with a 10% restocking fee. We offer free resizing up or down one full size on all Danhov Rings. 
  • Jude Frances: Returns not accepted. 
  • Jude Frances Engagement Rings and Wedding Bands: Returns not accepted. We offer a free one time resizing up or down one full size on all Jude Frances non eternity Rings.
  • KC Designs: Returns are accepted within 1 week after you receive your order.
  • Sasha Primak: Returns not accepted. We offer a free one time resizing on all Sasha Primak non eternity Rings.
  • Sholdt: Returns are not accepted. We offer a free one time resizing on all Sholdt Rings.
  • Valina: Returns are not accepted. We offer a free one time resizing on all Valina Rings.
  • Vatche: Returns are not accepted. We offer a free one time resizing on all Vatche Rings.
  • Lafonn: Returns are not accepted. We offer free shipping on Lafonn in the US. Lafonn pieces take approximately 4 business days to deliver. *We charge a $50 shipping fee for Lafonn international orders.

All of our products come with a manufacturer's warranty.
You can request a manufacturers certificate of Authenticity on any of our products.
We do not accept returns on international orders, engraved items, custom orders or non-stock items.

To return your diamond or jewelry:

  1. Call customer service at 1-800-839-6207. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
  2. Print out and attach the FedEx Label. Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
  3. Refunds. Refunds will be processed within 2 days of receipt and in the form of the original purchase method.
dollar-currency-sign.pngPayment Policy
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and Bank Wires. Credit card orders can be placed online using our secure server or over the phone with our customer service department. Some credit cards may institute a daily charge limit on your card. If the price of your order exceeds a daily limit set by your credit card we will notify you and ask you to contact your credit card company and request a one-time waiver of the daily limit amount. If you select bank wire as your method of payment, we will provide the necessary account information to successfully transfer funds from your account into a Prime Jeweler account. Please contact our customer service department at 800-839-6207 if you have any additional questions.
 
tag.pngSales Tax
PrimeJeweler.com does not collect sales tax on any orders! We are required to pay sales tax on all order shipped to New York, but we will cover the cost of this. You will not be charged sales tax on your order!
 
 favorite.pngGift Packaging
All rings come in a Prime Jeweler ring box. All Danhov rings come in a Danhov ring box. Earrings and necklaces come in elegant jewelry pouches.

img-1497.jpg img-1498.jpg

calculator1.pngFinancing
We offer financing through PayPal Credit. At checkout select PayPal and choose PayPal Credit. You will be asked to provide your date of birth, the last 4 digits of your Social Security number, and then to agree to the terms and conditions. You will know within seconds if you are approved. PayPal Credit is subject to credit approval and offered by Comenity Capital Bank.
 
 check-mark.pngPerfect Circle™ Personal Jewelry Insurance
Jeweler Mutual Insurance Company – the only company specializing exclusively in jewelry insurance in the U.S. and Canada – offers Perfect Circle® Jewelry Insurance to safeguard your treasured keepsakes and protect the cherished memories each item represents. 
Advantages:
  • Comprehensive coverage that goes beyond ordinary homeowners insurance
  • Worldwide protection against jewelry loss, damage, theft and mysterious disappearance
  • Flexibility to work with your own jeweler (others may make you work within their network)
  • Graduate Gemologists (GIA) on staff whose passion and specialty is jewelry
Have questions about jewelry insurance? Email Perfect Circle at personaljewelry@jminsure.com or call them toll free at (888) 884-2424. For more information please visit Jewelers Mutual Insurance

Jewelers Mutual has provided this content. Jewelers Mutual is an alternative to other insurance companies you may be considering. PrimeJeweler.com is not a licensed agent of Jewelers Mutual and may not sell or recommend insurance.

 page-full.pngApraisal
An appraisal is a document stating the approximate retail replacement value of a piece of jewelry. It is calculated using current market figures, which reflects typical retail prices. In addition to the cut, color, clarity, and carat weight of the gemstone(s), the weight of precious metal included in the item, and the craftsmanship of the item. Your appraisal ensures that in the case of loss, theft, or damage your insurance agency will give you an equal replacement of your item. Your insurance company can rely on this appraisal to calculate a coverage rate for your diamond or piece of fine jewelry. Available upon request for any items.
 
 home.pngRetail Store
PrimeJeweler.com does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service, providing you with a high quality product at an excellent value.
 
  chart.pngPrices Subject to Change
Please note: Our website is subject to errors. Our prices are subject to change.
 

security.pngPrivacy and Security
PrimeJeweler.com ensures that our customer's purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 128-bit Secure Socket Layers (SSL). We keep your personal information private and confidential. It will not be shared with third parties.

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